At pscuci, we believe gambling should always be an enjoyable form of entertainment — never a source of stress, financial strain, or harm. This page brings together everything you need to understand our responsible gambling commitments, the tools available to help you stay in control, and the support resources available to Malaysian players who need assistance.
Minimum Age Policy — strictly enforced across all games and payment activities
Support available for responsible gambling enquiries and self-exclusion requests
Cost to set deposit limits or request self-exclusion — always free, always immediate
Built-in responsible gambling tools available in every pscuci account
Responsible gambling isn't a legal footnote at pscuci — it is built into the design of the Platform from day one. Here are the six core pillars of our approach.
Every pscuci account undergoes mandatory age verification as part of the KYC process. No real-money play is permitted until the player's identity and minimum age of 21 has been confirmed. Underage accounts are suspended immediately upon discovery and all balances are forfeited.
You can set daily, weekly, or monthly deposit caps on your account at any time through your Account Settings. Limits take effect immediately when lowered and are protected by a mandatory cooling-off period when raised — so impulsive decisions don't override your own considered limits.
Players who feel they need a break can request a temporary cooling-off period (24 hours to 6 weeks) or a full self-exclusion of up to 5 years directly from their account or by contacting support. Self-exclusion requests are enforced immediately and cannot be reversed during the active exclusion period.
It is easy to lose track of time when playing live dealer games or following a live football match on pscuci's sports betting platform. Our session time reminder tool pops up at intervals you choose, displaying your current session duration and net wagering activity so you always have a clear picture.
pscuci's responsible gambling team actively monitors gameplay patterns for behavioural indicators associated with problem gambling — including sudden increases in deposit frequency, loss-chasing behaviour, and extended uninterrupted play sessions. Where indicators are present, we may proactively reach out to affected players.
In addition to deposit limits, players can set individual session loss limits — a cap on how much can be lost in a single session before gameplay is paused. Combined with reality check pop-ups, these tools help you make conscious, informed decisions rather than reactive ones in the heat of a session.
All of the following tools are available to every pscuci account holder at no cost. They are accessible directly from your Account Settings under the "Responsible Gambling" section. Requests for self-exclusion or limit changes that reduce your limits are processed instantly.
Set a cap on how much you can deposit per day, week, or month. Effective immediately when reduced. A 7-day cooling-off period applies before any increase takes effect, protecting you from impulsive limit increases during a losing streak.
Define the maximum amount you are comfortable losing in any single session. When your session loss reaches the set threshold, gameplay is automatically paused. You decide the number — we enforce it without exception.
Set a maximum duration for individual gaming sessions. When the limit is reached, you will be prompted to take a break before resuming play. Available in increments from 30 minutes up to 8 hours per session.
Take a short break from gambling without committing to a full self-exclusion. Cooling-off periods of 24 hours, 48 hours, 1 week, 2 weeks, or 6 weeks are available. Your account remains open but gameplay and deposits are suspended for the duration.
Request a full self-exclusion of 6 months, 1 year, 3 years, or 5 years. Your account will be closed immediately, deposits blocked, and marketing communications suspended for the duration. Self-exclusions cannot be reversed during the active period. Contact [email protected] to initiate a self-exclusion request.
Follow these steps to activate any responsible gambling tool on your pscuci account. The process takes under two minutes.
Access your account from the pscuci homepage. Ensure you are on the correct domain — https://pscuci.cam. Never share your login credentials with anyone.
Click on your account profile icon in the top-right corner of the Platform interface to open the Account Settings menu.
Within Account Settings, locate the "Responsible Gambling" section. All available tools — deposit limits, session limits, loss limits, cooling-off, and self-exclusion — are listed here.
Select the tool you wish to activate, enter your preferred limit or duration, and confirm. Limits that reduce your current threshold take effect immediately. Limits that increase your threshold require a 7-day waiting period.
Review your selection and confirm. You will receive an email confirmation to your registered address. If you do not receive a confirmation within 10 minutes, contact [email protected] immediately.
Need Immediate Help? If you cannot access your account settings or need a self-exclusion applied urgently, contact the pscuci support team directly at [email protected]. Support is available 24 hours a day, 7 days a week — including Malaysian public holidays.
Gambling becomes a problem when it starts to negatively affect your finances, relationships, work, or mental health. The following are recognised warning signs. If several of these apply to you — or to someone you know — it is worth seeking support.
Depositing more money to try to win back what you have already lost, even when you cannot realistically afford to do so.
Using money set aside for rent, utilities, groceries, or other necessities to fund gambling activity.
Hiding your gambling activity from family members, friends, or your partner — including concealing the amounts wagered or lost.
Having repeatedly tried and failed to cut down on gambling, or feeling a persistent urge to gamble even when you have decided not to.
Missing work, neglecting family obligations, or abandoning hobbies and social activities in favour of gambling.
Taking out loans, borrowing money from family or friends, or using credit facilities to fund gambling activity.
Turning to gambling as a way to cope with stress, anxiety, depression, loneliness, or other difficult emotions rather than as casual entertainment.
Answer these questions honestly. If you find yourself answering "yes" to several of them, we encourage you to use our self-exclusion tools or reach out to a professional support service.
If you answered yes to three or more of the above: This is a strong indicator that gambling may have moved beyond entertainment for you. Please consider activating a cooling-off period or self-exclusion via your pscuci account, and reach out to a professional support service. You are not alone, and help is available in Malaysia.
The minimum age to register and play on pscuci is 21 years old. This is not simply a policy — it is a hard technical and procedural requirement. Age verification is conducted as part of the mandatory KYC process for all accounts, and no real-money deposits, withdrawals, or gameplay are permitted until verification is completed successfully.
pscuci employs the following measures specifically to prevent access by individuals under 21:
If you believe a person under 21 is accessing pscuci — whether a child in your household or otherwise — please contact us immediately at [email protected]. We will investigate and act promptly. If children have access to a device on which pscuci is used, we strongly recommend using your device's built-in parental control software to restrict access.
You do not have to deal with a gambling problem alone. The following organisations provide confidential support and are freely accessible to anyone in Malaysia who is concerned about their gambling — or a loved one's gambling habits. Contact details are provided as plain text for your reference.
Malaysia's national social welfare helpline, operated by the Ministry of Women, Family and Community Development. Provides counselling and referral services for individuals and families in distress — including gambling-related concerns.
Available 24 hours a day, 7 days a week.
Befrienders provides emotional support to people in distress, including those experiencing mental health challenges related to financial stress and gambling. Branches are located in Kuala Lumpur, Penang, Ipoh, Johor Bahru, Seremban, and other major Malaysian cities.
Confidential, non-judgmental support.
GamCare is an internationally recognised charitable organisation providing information, advice, and support for anyone affected by problem gambling. While based in the UK, GamCare's online resources and self-help tools are freely accessible to Malaysian players at any time.
Online resources available around the clock.
The Department of Psychiatry at HUKM in Cheras, Kuala Lumpur provides professional psychiatric and psychological services for individuals dealing with addiction, including gambling disorder. Referral from a general practitioner or walk-in assessment is available.
Located in Cheras, Kuala Lumpur.
Gamblers Anonymous is a fellowship of men and women who share their experience, strength, and hope with each other in order to solve their common problem and help others recover from a gambling problem. Meetings are held regularly at various locations across Peninsular Malaysia.
Peer support group — free to attend.
Our dedicated responsible gambling support team can assist you with activating account restrictions, processing self-exclusion requests, and providing information on support resources. We treat all such communications with strict confidentiality and without judgment.
24/7 availability via email.
For the vast majority of players, gambling is a fun and manageable form of entertainment. These guidelines help keep it that way.
If you are in a good place and simply here to enjoy our games, welcome — pscuci is built for you. If you need to adjust your limits, take a break, or find support, everything you need is a few clicks away.
⚠️ 21+ pscuci is for players aged 21 and above only. Gambling involves financial risk. Please gamble responsibly. If gambling is causing you harm, support is available — contact Talian Kasih at 15999.